Frequently Asked Questions

This page will answer any common questions you may have.

Most students look for next year's accommodation at the end of Christmas term. This is when all agencies release their letting lists. If you want a better choice of property, this is when you should be looking. If you wait until the summer, you will be left with less to choose from.

Yes you can, but please remember that you will be charged for the redecoration of any marks left on walls by fixings.... and please note: blue tack marks walls.

As much as we’re all animal lovers, we’re sorry but we have to insist that you keep no pets.

 

In THEORY, yes you can. BUT please remember that it has to be repaired/put right to our standards and not anyone else's. You may find you pay for something, that we feel isn’t to a high enough standard so you will end up paying twice! The most common example of this is students who repaint their rooms just before they move out. They pay for the paint and spend the time doing it (not always avoiding spilling it on the carpet!) only to find that when we inspect the room, it hasn’t been done to a professional standard, so we charge them to redecorate anyway. Please be sensible when considering repairing or redecorating something yourself... would it be cheaper in the long run just to pay our bill?

 

No, they’re not. We insure the building but you need to make your own arrangements to insure your own belongings. It’s always worth asking your parents to check their policy, as your belongings may be covered by that as you are away from home and in full time education.

Yes, if you are returning to the same room/flat then you can leave your personal belongings in your room. All we ask is that you don’t leave anything in any of the communal areas, and that includes the kitchen. So please box anything up that will keep and leave it in your room. Anything left in communal areas will be thrown out during the summer break as we have no way of knowing what belongs to students who are staying, and those that have left.

PLEASE NOTE: It is imperative that you return your keys at the end of your tenancy, even if you are returning to the same accommodation the next academic year, otherwise we will charge you for non-return of keys.

 

No. Sorry, but you can't.

Some of our properties have internet included, some don't, so please read each house detail for more info. In the houses where it isn't provided, we usually find tenants decide between themselves which service provider to use and contribute a small amount each week to the cost – another good reason to have a house meeting early on in shared accommodation.

Yes, you do. Also, everyone in the house will need to chip in for a licence if you plan on having a TV in the communal area. 

No, we don’t generally provide a cleaner so we suggest that if you’re in shared accommodation, you arrange a house meeting as early as possible and agree on a cleaning rota.  It’s such a simple thing to organise and can avoid a lot of fallings out with housemates later on.

 

As with all cities, parking spaces are in demand. There may be car parking spaces available for you to rent (at the market rate) otherwise you will have to make your own arrangements for on street parking. 

Tell us as soon as possible!

The sooner we know, the more chance we have of finding a replacement tenant... Obviously if you know someone who would like to take over your tenancy, then put them in touch with us. There is a small admin fee of £75 to cover our costs and unfortunately, until a replacement is found you will still be liable for the rent payments, even if you’re not living there.

All members of the household are responsible for the communal areas until the end of tenancy, regardless of whether you have moved out early, or for example, are away for the weekend. This is clearly explained in your tenancy agreement and there are no exceptions.